Politique de confidentialité

VELIVIC Privacy Policy

 

At the house of VELIVIC We place great importance on the protection of your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit our website, use our services, or contact us via our support email address: support@velivic.com

We invite you to read this policy carefully in order to understand how your personal data is processed.

1. Collection of Personal Information

When you use our website or communicate with us by email, we may collect different categories of personal data, including, but not limited to:

  • Identification information: Your name, address, telephone number, email address and any other information necessary for the provision of our services.

  • Payment information: The payment information provided when purchasing products on our site. Please note that sensitive data, such as credit card numbers, is not stored on our servers. It is processed securely by our payment service providers.

  • Navigation information: information about your use of our site, including your IP address, pages viewed, products viewed, and other browsing data.

2. Use of Your Personal Data

We use your personal data for the following purposes:

  • To provide and manage our services, including order processing, product delivery, order tracking, and managing your customer account.

  • To respond to your requests and questions, and to provide you with efficient assistance via our support email address: support@velivic.com

  • To keep you informed about new products, special offers, promotions and events related to VELIVIC, if you have given your consent.

  • To improve our website, products and services through the analysis of browsing data and customer feedback.

3. Sharing Your Personal Data

VELIVIC We do not sell or rent your personal data to third parties. However, we may share it in the following situations:

  • Service providers: We may transmit certain information to third-party providers who assist us in providing our services, including payment processing, delivery management, website hosting, and data analysis.

  • Legal obligations: We may disclose your personal data when required by law or in response to a request from a competent authority.

4. Security of Your Personal Data

We implement technical, administrative and physical security measures to protect your personal data against unauthorized access, misuse, loss or disclosure.

Your payment information is processed securely in accordance with industry security standards.

5. Your Rights

You have the following rights:

  • Access the personal data we hold about you.

  • Request the correction of any inaccurate or incomplete information.

  • Request the deletion of your personal data, subject to applicable legal obligations.

  • Request the restriction of the processing of your personal data in certain situations.

  • You have the right to object to the processing of your personal data for commercial prospecting purposes.

  • Withdraw your consent when the processing of your data is based on it.

6. Contact Us

If you have any questions regarding our Privacy Policy, wish to exercise your rights relating to the protection of your personal data, or have any concerns about the processing of your data, you can contact us at the following address:

support@velivic.com

7. Privacy Policy Amendments

This Privacy Policy may be updated periodically to reflect changes in our personal data processing practices.

We encourage you to check this page regularly to stay informed of any changes.

We thank you for the trust you place in VELIVIC We are committed to protecting your personal data and providing you with the best possible shopping experience.