Politique de remboursement

VELIVIC Returns and Exchanges Policy

 

At the house of VELIVIC We are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may require an exchange. This Returns and Exchanges Policy explains in detail the procedures we have put in place to facilitate returns and exchanges.

For any questions or return requests, please contact us at the following email address: support@velivic.com

1. Returns and Exchanges – General Terms and Conditions

  • If you are not entirely satisfied with your purchase, you have the option to 14 days You have until the date of receipt of your order to request a return or exchange. After this period, we will unfortunately no longer be able to accept your request.

  • Returned or exchanged items must be in their original condition. original stateunworn, unwashed and accompanied by their original tags.

2. Return and Exchange Procedure

To make a return or exchange, please follow the steps below:

  1. Contact us by email at support@velivic.com by specifying your order number, the item(s) you wish to return or exchange, and the reason for your request.

  2. Our customer service will review your request and provide you with the necessary instructions to make the return or exchange, including the return address.

  3. Carefully pack the item(s) to be returned, making sure to include the invoice or any document showing the order number.

  4. Ship the package to the address that will be provided to you. Return shipping costs are your responsibility, except in the case of a defective product or an error on our part.

  5. Upon receipt of your return, our team will check the condition of the item. If it meets our return conditions, we will process the refund or exchange.

3. Refunds

  • Refunds will be processed within a certain timeframe. 2 days following receipt of the returned item. The refund will be issued via the same payment method used for the initial purchase.

  • Initial delivery charges are non-refundable, except in the case of a defective product or an error on our part.

4. Defective Products or Order Errors

If you receive a defective product or if an error occurred while processing your order, please contact us immediately at the address. support@velivic.com

We will cover the return shipping costs and arrange a refund or exchange as soon as possible.

5. Contact Us

If you have any questions or concerns regarding our Returns and Exchanges Policy, or if you need help returning an item, please feel free to contact us at the following email address: support@velivic.com

Our customer service team is available to assist you.

At the house of VELIVIC We make every effort to ensure your satisfaction at every stage of your shopping experience. We thank you for your trust in our brand and are committed to resolving any situation quickly and efficiently, while offering you products of exceptional quality.